Refund Policy

We value your trust and are committed to ensuring clarity in our transactions. Please review our refund policy to understand our commitment to your satisfaction.

7-Day Refund Guarantee

Kshetra AI (Passionfrut Technologies) stands behind our AI-powered Vastu services with a clear and fair 7-day refund policy. Your satisfaction is our priority, and we're committed to ensuring transparency in every transaction.

7-Day Window
Our Commitment to You

We value your trust and are committed to ensuring clarity in our transactions. This refund policy outlines the terms and conditions under which refunds may be processed for services provided by Kshetra AI (Passionfrut Technologies).

Refund Eligibility Criteria

To ensure fairness for all customers, refund requests must meet specific criteria:

  • Refund requests must be submitted within 7 calendar days of the transaction date
  • Services that have not been consumed, activated, or fully delivered are eligible
  • Valid transaction details including order number and proof of purchase must be provided
  • Reason for refund request must be clearly stated and documented
  • Account must be in good standing with no history of policy violations

Refundable vs Non-Refundable Services

Understanding what services are eligible for refunds helps set clear expectations:

Refundable Services (within 7 days)

  • Unused AI analysis credits purchased but not yet consumed
  • Subscription services cancelled before first use
  • Services interrupted due to technical issues on our end
  • Duplicate transactions or billing errors

Non-Refundable Services

  • Completed AI-generated Vastu reports and analysis
  • Digital consultations with Vastu experts that have been conducted
  • Customized recommendations and remedies already delivered
  • Services used or accessed, even partially

Refund Processing Timeline

Our refund processing follows a structured timeline:

We strive to process all legitimate refund requests promptly and efficiently.

1-2 Days
Request review and verification
3-5 Days
Decision notification and processing
7-10 Days
Credit to original payment method
Processing Timeline
Complete refund process: 7-10 working days

How to Request a Refund

Requesting a refund is straightforward with our dedicated support team:

  • Email us at info@kshetra.ai with 'Refund Request' in the subject line
  • Include your order number, transaction date, and reason for refund
  • Attach proof of purchase (receipt, confirmation email, etc.)
  • Provide detailed explanation of why you're requesting the refund
  • Our team will respond within 24-48 hours to acknowledge your request

Cancellation Policy

Understanding our cancellation terms helps avoid any confusion:

  • Service cancellations can be made before service initiation or delivery
  • Once a service is initiated, delivered, or accessed, cancellations are not accepted
  • Subscription services can be cancelled to prevent future billing
  • Immediate contact is required for time-sensitive cancellation requests
  • Partial refunds may be considered for interrupted services due to our technical issues

Special Circumstances & Exceptions

We understand that exceptional situations may arise:

  • Technical issues preventing service access may qualify for full refunds
  • Medical emergencies or family situations will be considered case-by-case
  • Service quality issues will be reviewed and may result in partial or full refunds
  • Billing errors or duplicate charges will be corrected immediately
  • Fraudulent transactions will be investigated and resolved promptly

Frequently Asked Questions

Common questions about our refund policy and process

How long do I have to request a refund?
You have 7 calendar days from the transaction date to submit a refund request. After this period, refunds are generally not available unless exceptional circumstances apply.
Can I get a refund after using the service?
Unfortunately, services that have been used, accessed, or delivered cannot be refunded. This includes AI reports, consultations, and analysis that have been generated or conducted.
How long does the refund process take?
The complete refund process takes 7-10 working days. We review requests within 1-2 days, process approved refunds in 3-5 days, and the credit appears in your account within 7-10 days.
Will I be refunded to the same payment method?
Yes, all approved refunds are credited back to the original payment method used for the purchase. We cannot process refunds to different payment methods for security reasons.
What if I was charged twice by mistake?
Duplicate charges or billing errors are corrected immediately upon verification. Contact our support team with your transaction details, and we'll resolve this quickly.
Can I cancel my subscription and get a refund?
Subscription cancellations prevent future billing, but refunds for current billing periods depend on usage. Unused subscription services within 7 days may qualify for partial refunds.
Quick Actions

Need immediate assistance with your refund request or have questions about our policy?

Contact Support
Related Policies

For complete information about our services, please review our other policies.

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Last Updated

September 18, 2025

This refund policy is subject to change. We recommend reviewing it periodically to stay informed about our current policies.